How to confirm your appointment

Confirming your appointment #

You will receive a reminder message 24 hours prior to your appointment. When you receive your text appointment reminder you’ll see a message similar to this:

• Tap the link in the message. The Appointment Details page will open in the default browser of your device.
• To confirm your appointment, tap Yes, I’ll be there.
• You’ll then see a confirmation modal that says Your appointment is confirmed.
  
  
  
• Your provider will be notified of your appointment confirmation.
  

Note: *You are not able to cancel via text messages and can only confirm via text message. Please reach out to your provider directly if you would like to request your appt be canceled/reschedule before the 48-hour late cancel window. 

Re-enrolling in text reminders #

If you’ve unsubscribed from text reminders and would like to begin receiving them again, simply text START in your previous reminder text thread. This will re-enroll you in text reminders.

If you’ve deleted the text reminder thread, you won’t be able to re-enable it from your end. Instead, please reach out to your clinician for further assistance.

Tip: Make sure to let your clinician know as far in advance as possible if you need to cancel your appointment.